Local IT Dogs (LITD) will never retain any of your data, or any copies of your data, of any kind under any circumstances. The only time LITD will be in possession of your intellectual property, and/or stored data, is if the device is in the physical possession of LITD. All customer data, and its remnants, remains with the customer upon incident resolution and/or returning of equipment to customer. 

You acknowledge LITD may be handling devices that contain confidential, private, personal and/or sensitive data. While LITD will always make every effort to ensure proper IT security standards and protocols are followed, LITD is not responsible for any data deemed to have been altered, accessed, viewed, or modified in any capacity to the dissatisfaction of the customer. You understand LITD may need to access hidden folder structures to troubleshoot Operating System issues. 

In addition to never retaining any personal data, LITD will never share any information related to your case, including usernames and passwords. You acknowledge if account credentials are shared with LITD, it is of the understanding the information is confidential, will not be shared, and you - as the customer - are responsible for changing your password/s should you feel that security measure is necessary. 
 

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You acknowledge LITD has the right to refuse service at any time under any circumstances for any reason. If LITD refuses service after payments have been rendered for any parts or services related to a single incident, LITD will reimburse you, the customer, 100% of the costs with the exception of correctly ordered hardware.

LITD is responsible for the accurate purchasing of any necessary hardware that the customer requests LITD orders on their behalf. LITD will always make a best-faith effort to find the fairest-priced parts, of no less than decent quality, provide full transparency to the customer, up to, and including, purchase receipts. You, as the customer, agree to full payment as outlined in LITD's pricing and along the terms outlined in these Terms & Conditions. In addition to payment for services,  you agree to pay for necessary parts either via a LITD invoice, that will include receipts of the hardware parts purchased; or you will purchase them yourself with the recommendation from LITD.

You, as the customer, are liable for all costs and risks associated with parts ordered and shipped. This includes, but not limited to, lost packages, damaged packages, partial order fulfillment, and stolen packages. You accept full responsibility for all costs associated with shipping and any lost/damaged/missing/stolen equipment. If LITD covered these costs and a shipping incident occurs, you accept financial responsibility to reimburse LITD. LITD can add shipping insurance at the request of the customer.

You agree to full payment within 7 calendar days (not business days) of receipt of LITD invoice. You acknowledge failure to pay may result in a refusal of future service, and potential legal action. You acknowledge, agree, and understand, invoices will be sent in .PDF format to the email address and/or via text (carrier mobile fees may apply) provided to LITD upon request for services. You understand, and agree, you will be responsible for all legal costs associated with any legal action taken by LITD in pursuant of payment after refusal by customer, should a court find you criminally or civilly responsible/liable/guilty. 

You agree payment will be made within 7 calendar days to LITD in one of the accepted forms of payment that will be included on the invoice. As of December 2024, those forms of payment are Zelle/Paypal/ApplePay/Personal Check/Venmo/Cash. Direct payment specifics to be included on invoice. 

You understand and agree that after 48 hours of a "Resolved" issue - as outlined in these Terms and Conditions - there are ZERO REFUNDS. To reiterate, there will be no refunding of any payments after 48 hours of case resolution. For a clear understanding of "Case Resolution" see paragraphs 1, 2, 3 of section 3, "Services" below. 

You agree and understand "Case Resolution" time is different from "Payment Due" date. 

Case Resolution Time - 48 hours from agreed "resolved" time. No refunds after this 48 hour window if no issue reoccurrence reported. YOUR CASE WILL BE CONSIDERED "CLOSED" AFTER 48 HOURS OF NO FURTHER REPORTS OF REOCURRENCE OF SAME ISSUE. *Any reported issues after that 48 window will be treated as a new case.*

YOU ALSO UNDERSTAND YOUR INVOICE SERVES AS YOUR "INCIDENT CLOSURE" NOTICE.

Payment Due Time - "Due Date" on invoice, or 7 days from Invoice Sent date - whichever is later. Invoice will typically go out day of incident closure. 

*YOU LEGALLY AGREE TO ACCEPT VERBAL COMMUNICATION AS A MEANS OF AGGREEMENT TO INCIDENT/REQUEST RESOLUTION. INCIDENTS/REQUESTS ARE CONSIDERED "RESOLVED" UPON AGREEMENT BETWEEN LITD AND THE CUSTOMER IN EITHER WRITTEN OR VERBAL FORM. VERBAL FORM RESOLUTION IS ACKNOWLEDGED AS THE COMPLETION OF THE PHONE CALL, AFTER AGREED RESOLUTION BETWEEN LITD AND CUSTOMER; OR, UPON AN LITD TECHNICIAN'S EXIT OF THE USER'S PREMISES, AFTER RETURNING EQUIPMENT OR LEAVING RESIDENCE AFTER SERVICE COMPLETION. 

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UPON THE AFOREMENTIONED AGREED "RESOLUTION" TIME, YOU, THE CUSTOMER, HAVE 48 HOURS TO REPORT A REOCCURENCE OF A PREVIOUSLY REPORTED ISSUE. FURTHER TROUBLESHOOTING OF A PREVIOUSLY AGREED "RESOLVED" ISSUE WILL COME AT NO COST TO THE USER, WITH THE EXCEPTION OF ANY NECESSARY PARTS THE CUSTOMER AGREES TO PURCHASE IN AN EFFORT TO RESOLVE THE ISSUE. 
 

LITD AGREES NOT TO CHARGE CUSTOMER FOR UNRESOLVED ISSUES. CUSTOMER ONLY MAKES PAYMENT IF ISSUE/REQUEST IS AGREED TO BE RESOLVED FOR 48 CONSECUTIVE HOURS. ANY REOCCURENCE OF PREVIOUSLY REPORTED ISSUE/REQUEST AFTER 48 HOURS WILL BE BILLED AS A NEW INCIDENT/REQUEST ACCORDING TO LITD'S PRICING AND SERVICING AS OF DECEMBER 2024.

IF LITD SUSPECTS ABUSE OF LITD'S SERVICES, LITD RETAINS THE RIGHT TO IMMEDIATELY STOP SERVICES AND PURSUE LEGAL ACTION. AN EXAMPLE OF CUSTOMER "ABUSE OF SERVICES" WOULD BE CLAIMING LITD DID NOT A RESOLVE OR FULFILL AN ISSUE/REQUEST, SUBSEQUENTLY REFUSING PAYMENT, WHEN, IN FACT, LITD DID RESOLVE THE ISSUE. YOU ACKNOWLEDGE LITD WILL PURSUE LEGAL ACTION IF THERE IS EVIDENCIAL PROOF OF CUSTOMER ABUSE OF SERVICES. YOU WILL BE LIABLE FOR ALL LITD LEGAL COSTS ASSOCIATED WITH THE CASE SHOULD YOU BE FOUND CRIMINALLY OR CIVILLY GUILTY AND/OR LIABLE OF CUSTOMER ABUSE OF SERVICES.

Corporate/Company Devices - LITD reserves the right to refuse support on any customer's corporate device. LITD will use best discretion on a case-by-case basis when it comes to corporate devices (meaning, owned by the employer of you, the customer). You agree LITD is not responsible for any loss, damage, or things of the like to any corporate/company devices. It is up to you, the customer, to inform LITD if your device belongs to an employer. 

You understand LITD often operates in "good faith". While LITD will always keep the customer's best interest in mind, situations may arise where the customer may later have found something deemed to have been "a better deal". You absolve LITD of any liability should you, the customer, find cheaper services, parts, etc... elsewhere than via LITD. 

LITD does not discriminate against any human of any kind for any reason. The level of service of which you receive is equal to that of any other LITD customer at any point in time. 

You understand LITD will make every possible effort to adhere to the agreed upon response times. You acknowledge service response times are a general guideline and are not legally binding. However, if LITD has not responded within 24 hours of the agreed response time, both parties retain the right to cancel the incident and/or request; or, both parties can proceed with the request should that be in the interest of both LITD and the customer. 

You understand and acknowledge that while LITD retains the right to refuse service, under most circumstances the reasoning is likely, but not necessarily, due to one of the following concerns: Risk to LITD or customer. Risk of damage - repairable or irreparable - to hardware. Risk of damage - repairable or irreparable -  to software. Unfamiliarity of the technology in question. Level of complexity. Level of expertise required. …among others.