By submitting a request, purchasing a plan, or contacting LITD, you agree to the following:
 

1. Services
All monthly LITD support subscriptions require a 3-month minimum commitment. LITD provides best-effort technical support; resolutions are not guaranteed. Only devices owned by the subscription holder or the person submitting the request are eligible for support. Household devices (e.g., family PCs, TVs) are covered if they are owned by the account holder with an active plan or by the person making the request. Requests that require follow-up within the 48-hour closure window do not count toward the monthly request limit.
 

Respect Comes First
We treat every customer with fairness, honesty, and professionalism—and expect the same in return. Your tech and privacy will always be handled with care.
 

Unsupported Technology
LITD provides limited support for Android devices and Apple computers. We do not perform full hardware repairs, virus removal, full Windows reinstalls, or data recovery. Exceptions may be reviewed on a case-by-case basis, but please note prior to signup that such services are generally unsupported and/or expertise is not guaranteed.
 

2. Security & Data
LITD does not retain, copy, or store customer data. Your data remains solely yours. While we follow strict security practices, we are not liable for data viewed, accessed, or altered during service. Some troubleshooting may require access to system folders. Login credentials shared with LITD are kept confidential, and you may change them at any time.
 

3. Liability & Limitations
LITD operates in good faith and is not responsible for lower-priced parts or services found elsewhere. Response times are goals, not guarantees. If response exceeds 24 hours beyond the requested urgency, either party may cancel or proceed by mutual agreement.
 

Case Closure Policy
Cases will be considered closed if no further follow-up is necessary or requested by the customer within 48 hours of job completion. If a customer does not reply after prior successful contact, the request will also be closed if no response is received within 14 days following LITD’s third and final contact attempt.
 

Service Conditions
LITD may decline service for safety, complexity, unfamiliar tech, or other reasonable concerns. Service is provided equally to all customers without discrimination.
 

Corporate Devices
LITD may refuse service on employer-owned equipment and is not liable for resulting issues.
 

4. Payment, Pricing & Cancellations
Hardware ordered on your behalf will be sourced at fair market value. You are responsible for associated costs, including shipping, loss, theft, or damage.
 

Refund Policy
LITD does not issue refunds. When a subscription is canceled, support remains active through the end of the current billing period.
 

Operating Hours
LITD provides responses during standard business hours:
Mon–Fri: 5:00 PM – 9:30 PM CST
Sat: 8:00 AM – 5:00 PM CST
Sun: 8:00 AM – 12:00 PM CST